Questions Families Ask Us

Yes, we specialise in complex respiratory care including tracheostomy management and ventilator support. Our experienced nursing team provides 24/7 specialist care with the clinical expertise your loved one needs.

We understand how frightening it can be when someone needs this level of support. Our team has years of experience with complex respiratory needs, and we create a calm, safe environment where people can live with dignity.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to discuss specific needs privately.

No, Kings Lodge is a specialist care home with a warm, homelike atmosphere. While we provide hospital-level clinical care, our environment feels comfortable and welcoming - more like a home than a medical facility.

We believe people deserve to live with dignity in a place that feels peaceful and familiar. You'll find comfortable lounges, gardens to enjoy, and spaces where families can spend quality time together.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to explain more about our approach.

Absolutely. While we provide excellent clinical care, we focus on the whole person - their preferences, relationships, and what makes life meaningful to them.

We encourage activities, family visits, celebrating birthdays, enjoying the gardens, listening to favourite music, and maintaining the connections that matter. This is about living with dignity and joy, not just medical maintenance.

Our staff get to know each person as an individual - their personality, their history, what makes them smile. We believe everyone deserves to feel valued and respected, regardless of their care needs.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to discuss how we support quality of life.

Families are always welcome and we encourage regular visits. You can share meals, spend time in our gardens, participate in activities, or simply enjoy quiet time together.

We believe family connections are essential for wellbeing and recovery. You'll be involved in care planning, and we'll keep you informed about your loved one's progress and any changes.

Many families tell us they feel supported here - not just their loved one, but them too. We understand this journey is difficult for everyone.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to discuss visiting arrangements and family involvement.

We understand this is often urgent. Once we receive a referral, we work quickly to assess suitability and arrange admission, often within days when appropriate.

We coordinate directly with hospitals, discharge teams, and commissioners to make transitions as smooth and stress-free as possible. Our priority is ensuring the move is safe and well-planned.

Every situation is different, so we'll discuss realistic timelines during our confidential call and keep you updated throughout the process.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to discuss your specific situation and timeline.

You'll speak directly with a senior member of our clinical team - either our Registered Manager or Senior Clinical Lead. These are experienced professionals who understand complex neurological care.

No call centres, no junior staff reading from scripts. You'll get someone who can answer your questions with expertise and compassion, and who has the authority to make decisions about care.

We know how important it is to speak to someone who truly understands what you're going through and can give you honest, knowledgeable answers.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician who will introduce themselves and discuss your needs privately.

CQC 'Good' means independent inspectors found we provide safe, effective, caring, responsive and well-led services. In real terms, this means:

• People are safe from harm and their rights are protected
• Staff are properly trained and supervised
• Care is personalised and treats people with dignity and respect
• Families' concerns are listened to and acted upon
• The service is well-managed with clear leadership

It means you can trust that your loved one will receive professional, compassionate care in a well-run environment where their safety and dignity come first.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to discuss our standards and approach to care.

Yes, we work closely with NHS commissioners, local authority case managers, and discharge planning teams. We understand the funding processes and can help navigate the system.

We're experienced with complex placements and can provide the documentation and assessments commissioners need. Our team knows how to work within NHS and local authority frameworks.

If you're a professional arranging placement, we can discuss cases confidentially and provide rapid assessments when needed. We understand the urgency of finding appropriate placements.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to discuss funding and professional referrals.

We understand that many referrals are urgent - whether someone needs to leave hospital quickly or a family situation has become unsustainable.

When you request a call, please mention if it's urgent. Our senior clinical team can often speak with you the same day and work quickly to assess suitability and coordinate next steps.

We've helped many families through crisis situations. We know how to move quickly while still ensuring everything is done safely and properly.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to discuss urgent situations and rapid response options.

Yes, we specialise in complex, high-dependency care for people with challenging neurological conditions. Our staff are experienced with behaviours that challenge, complex medical needs, and long-term care requirements.

We provide consistent, familiar care teams who understand each person's unique needs and triggers. Our 24/7 nursing ensures safety while working to reduce anxiety and promote wellbeing.

We don't give up on people. If someone needs specialist support, we work with families and professionals to provide the right environment for as long as needed.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to discuss complex and challenging care needs.

You're absolutely right to be concerned about privacy. We never ask families to upload clinical records or type detailed medical history on websites.

All medical information is shared securely between professionals, following strict confidentiality protocols. When you request a call, you only need to leave basic contact details.

During our confidential phone call, we'll discuss clinical needs privately with appropriate safeguards. Your loved one's medical information will be protected throughout the process.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to discuss privacy protection and secure information sharing.

After our confidential call, if we seem like a good fit, we'll arrange a formal assessment. This involves reviewing clinical needs, discussing funding, and planning the transition carefully.

We coordinate with current care teams, hospitals, or commissioners to ensure a smooth handover. We'll also arrange for you to visit if possible, so you can see our environment and meet key staff.

Throughout the process, we'll keep you informed and involved. Moving someone with complex needs requires careful planning, and we'll make sure you're comfortable with every step.

Please don't type detailed medical history on the website. We'll arrange a confidential call with a senior clinician to explain the full process and next steps.